Clear-Com®, the leader in real-time wired, wireless and IP communications solutions, has appointed Gavin MacDonald to the role of Director of Global Service and Support (GSS). Based in the UK and reporting to Clear-Com’s President, Bob Boster, Gavin will lead and manage the company’s global service and support teams. He is also responsible for developing a clear strategy to better service Clear-Com customers and further improve customer satisfaction.

 

Gavin is currently the Operations Director at Clear-Com's subsidiary, Trilogy Communications. He joined the company in 2008 as Purchasing Manager and over nine years of service he also took on management of service and support, operations, manufacturing and testing. Prior to this Gavin spent eight years in purchasing at STI Ltd, an electronics manufacturer in the defense, aerospace and high reliability market sectors.

 

“Taking care of our customers has been and will always be one of the hallmarks of this company,” said Bob Boster, President, Clear-Com. “With Gavin’s knowledge of the communications industry and his experience in manufacturing, quality control and customer service, his leadership in this area of the business will be invaluable as we continue to reinforce our brand promise with world-class support services.”

 

Gavin commented, “Clear-Com has been renowned for product reliability, clarity and flexibility in intercom technology for the past five decades. But equally, if not more important, to note is that the company has maintained a consistent level of customer engagement to ensure that not only are the customers’ product needs properly addressed, but also any support or service requests that may arise during their use of our products. We have customer users dating back three decades, and they would not prefer any other brand. This is a true testament of this company, and I am proud to be part of the broader Clear-Com family.”