Retail Warehouse Communications

Retail Warehouses are enormous stores that may sell anything from lightbulbs and lamps to pillows and furniture. Customers can carry some products with them to the cashier, but others are large enough that they need to be pulled from the warehouse and delivered to the customer’s vehicle at the front of the store. In many cases, the cashier can simply submit an order form to the warehouse to state what was purchased, who purchased it, and where to meet the correct customer. But there are also many situations where the cashier may need to directly communicate with the Operations Team in a Control room or directly to the Pickers in the Warehouse.

Application Notes

Cashiers, Operations and the Warehouse are all connected via an IP network on which audio can be delivered. At Customer Checkout, cashiers POS stations are outfitted with Trilogy Virtual panels. Labeled with key personnel throughout the retail store, a cashier can contact anyone quickly and efficiently. The virtual panels are managed through a Trilogy MIU device in the Operation Team’s control room. There, users can communicate with other team members using the virtual panel on their PCs. An LQ-4W2 IP interface allows a connection to the Warehouse where pickers use a DX410 wireless system to roam throughout the RF coverage area to gather product and deliver it to the customer at the front of the store.

Featured Products used in this Application:

• Trilogy Mercury System
  • Mercury Interface Unit (MIU)
• LQ® Series IP Interfaces
  • LQ-4W2
• DX410™Digital Wireless Intercom Systems
  • BS410