ALAMEDA, USA – August 28, 2024 – In a move that underscores its commitment to providing exceptional service and support, Clear-Com® has fortified its long-standing partnership with Goldenduck, a leading AV solutions provider in Thailand. This collaboration, which has been thriving for nearly a decade, is poised to elevate the after-sales experience for Clear-Com customers, distinguishing the brand as a leader in the region’s competitive AV landscape. Unlike many competitors, Clear-Com and Goldenduck deliver a level of support that is unmatched in the region, setting a new standard for after-sales service.
The AV industry in Thailand, much like in other regions, is marked by its fast-paced evolution and the increasing complexity of technologies being deployed. As the demand for communication solutions continues to grow, so does the need for reliable, efficient, and expert support services. Clear-Com’s partnership with Goldenduck directly addresses this need by offering a comprehensive after-sales service package that far exceeds industry norms.
At the heart of this partnership lies Goldenduck’s state-of-the-art service center, staffed by a team of fully trained pre-sales and commissioning engineers. These professionals bring a wealth of expertise and technical acumen, ensuring that every Clear-Com system operates at peak performance. The in-house repair center, equipped with the latest tools and technologies, further enhances this offering by minimizing downtime and ensuring that issues are resolved swiftly and effectively.
Hans Chia, Clear-Com’s Regional Sales Manager for Southeast Asia, highlights the importance of this collaboration. "Our partnership with Goldenduck is a testament to our unwavering commitment to our customers in Thailand. In an industry where after-sales support can often be an afterthought, we are proud to offer a level of service that is both proactive and comprehensive. Goldenduck’s expertise ensures that our customers receive not just a product, but a complete, end-to-end solution that includes ongoing support and maintenance."
The strategic alliance between Clear-Com and Goldenduck is particularly significant in a market where customers are increasingly discerning about the after-sales support they receive. With the complexity of AV systems, even the most advanced products can fall short without the backing of robust support services. This is where the Clear-Com and Goldenduck partnership shines, providing peace of mind to users who rely on these systems for critical communications.
Chanunkarn Boonmarkmee, a key figure at Goldenduck, shares her perspective on the partnership. "We are thrilled to continue our collaboration with Clear-Com, a brand that shares our commitment to excellence. Over the years, we have developed a deep understanding of Clear-Com’s products and the unique needs of our customers. Our fully trained team is dedicated to ensuring that every Clear-Com system we support operates flawlessly, allowing our customers to focus on their core business without worrying about technical issues."
This partnership also reflects a broader trend in the AV industry, where after-sales support is becoming a crucial differentiator among brands. As technology becomes more advanced, the need for specialized support services grows. By aligning with Goldenduck, Clear-Com is not only addressing this demand but also setting a new standard for after-sales service in Thailand.
The impact of this partnership extends beyond the technical aspects. It reinforces Clear-Com’s reputation as a brand that is deeply invested in the success of its customers. By providing high-quality support, Clear-Com ensures that its users can fully leverage the capabilities of their communication systems, leading to better outcomes and greater satisfaction.
As the AV landscape in Thailand continues to evolve, Clear-Com and Goldenduck are well-positioned to meet the challenges ahead. This partnership is a clear indication of Clear-Com’s strategic vision and its dedication to maintaining its leadership position in the market.
For more information about Clear-Com’s solutions and the enhanced support available in Thailand, please visit our website or follow us on LinkedIn for the latest updates.