Agent-IC Mobile App for Eclipse HX

Perpetual Eclipse Hosted Licenses

Permanent for major version
AGENT-IC-HX: 1 user
AGENT-IC8-HX: 8 users
Permanent license for major version of Agent-IC hosted on Eclipse. Eclipse Dongle ID required with order

Subscription Eclipse Hosted Licenses

For ongoing continuous use
A-IC-HX-1Y: 1 user for 1 year
A-IC-HX8-1Y: 8 users for 1 year

Subscription Extension

A-IC-HX-ADD1Y: 1 user for +1 year
A-IC-HX8-ADD1Y: 8 years for +1 year

Subscription Gen-IC Hosted Licenses

Active Gen-IC Virtual Client capacity can be used by the latest version of Agent-IC. Separate Agent-IC license is not required for use with Gen-IC. See Gen-IC product information for details.

Perpetual LQ Hosted Licenses

Permanent for major version
AGENT-IC-LQ: 1 user
AGENT-IC8-LQ: 8 users
Permanent license for major version of Agent-IC hosted on LQ.

Subscription LQ Hosted Licenses

For ongoing continuous use
Subscription Initiation
A-IC-LQ-1Y: 1 user for 1 year
A-IC-LQ8-1Y: 8 users for 1 year
Subscription Extension
A-IC-LQ-ADD1Y: 1 user for +1 year
A-IC-LQ8-ADD1Y: 8 years for +1 year

Agent-IC Virtual Mobile Client

Agent-IC is a virtual mobile client that provides an intercom user station on Android and iOS tablets, smartphones and with remote control on smartwatches. Connecting to Eclipse HX IP-capable matrices, Gen-IC virtual intercom or LQ Series IP interfaces, Agent-IC provides access to the system's available resources including partyline channels with their call signals and logic controls on Gen-IC and LQ as well as one-to-one, one-to-many, ISO and IFB communication on Eclipse matrix intercom systems. Individual keyset listening levels help users focus on specific channels while monitoring others. All this functionality can be tailored to each user to create an efficient intercom user station on their tablets and smartphones.

Efficient Operation for Mobile Users

Mobile intercom user can download install Agent-IC from the Apple App Store or Google Play Store when needed. Once installed, they can connect to any network accessible and licensed Eclipse HX matrix, Gen-IC virtual intercom or LQ Series IP interface using administrator supplied credentials. Agent-IC’s ergonomic, easy-to-use interface is designed for familiarity and consistency with other user stations, including Station-IC and V-Series Iris™ panels. Agent-IC’s large Talk and Listen buttons feature swipe-to-latch gesture to minimize inadvertent operation, individual level control and clear indication of the current state. The window shows latched keys as well as input and output audio meters.

Administration & Configuration

Agent-IC supported by Eclipse matrix systems are assigned a port along with a username, password, and key assignments in the EHX configuration software which are immediately pushed to the Agent-IC. Agent -IC supported by Gen-IC virtual intercom or LQ IP Interface are configured in the browser-based Core Configuration Manager™ (CCM) interface which facilitates creation of user accounts, associated roles and key assignments for the Agent -IC.

Robust Technological Foundation

Agent-IC uses multiple mission specific audio codecs for audio alongside a proprietary control transport protocol designed to operate over LAN, WAN and Internet network connections of various quality. Clear-Com’s capable IP connectivity, requiring only a single network port on the Eclipse / LQ host end, drastically minimizes efforts required for network management and routing to public internet connectivity while Gen-IC virtual intercom is always accessible on the internet providing intercom operation over the internet without network requirements. Agent-IC connects to the host Eclipse HX matrix via the E-IPA/IVC-32 card, Gen-IC virtual intercom or any LQ series Interface device with available capacity.

Licensing Options

Agent-IC includes variety of licensing options from Perpetual Licenses centrally hosted on Eclipse matrices or LQ IP Interfaces in addition Subscription Licenses. Perpetual Eclipse / LQ Licenses allow multiple Agent-IC licenses to be installed on an Eclipse frame for a major feature version of Agent-IC (e.g. version 2.x). Eclipse and LQ hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis and are installed and fixed to the intercom system host. Subscription Licenses are for ongoing requirements at the lowest daily cost of Agent-IC. Eclipse and LQ hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis and are installed and permanently fixed to the intercom system host.

Gen-IC virtual intercom includes a fixed number of virtual clients that can be either Agent-IC or Station-IC for the duration of the Gen-IC subscription. Gen-IC hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis.

Agent-IC can be downloaded from the Apple App Store or Google Play Store and run in demo mode. Demo mode is provided with the ability to connect to a Clear-Com demo- or customer provided system to test on the user’s device.

See also Clear-Com’s Station-IC virtual desktop clients which provides fully integrated intercom capabilities on Windows and MacOS computers.

Software Application

Audio input and output automatically set by operating system / device
Audio level meters
Background operation
Far-end Silence Suppression
Echo cancellation

Audio Controls & Indicators

Talk/Listen indication and level meter
Talk/Listen master mute
Listen level per key/keyset
Master level & balance by operating systems

Eclipse

Host Connection Profiles: 2
Keys: 23
Number of keys concurrently displayed depends on the window size set by user, screen size, resolution and the applications zoom lever. 4-23 keys can be displayed simultaneously with the option to scrolls for more keys.
Assignable: Talk, Listen and Controls in EHX
Talk/Listen: Tap to latch (if allowed), push for momentary
Call Signal: Initiation and indication
Tally Indication: Audio Presence, In-Use, Panel/Client Connected
Reply Key: 1 - Showings incoming Point-to-Point talk for immediate response. Hidden by default, ops up and provides operating system notification
Character Support: Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana, Latin

Gen-IC & LQ

Host Connection Profiles: 2
Keys: 24
Number of keys concurrently displayed depends on the window size set by user, screen size, resolution and the applications zoom lever. 4-24 keys can be displayed simultaneously with the option to scrolls for more keys.
Assignable: Per assigned channel to Talk, Listen, Call, Control Events and Remote Mic Kill in Gen-IC & LQ's CCM
Talk/Listen: Swipe to latch, push for momentary
Call Signal: Initiation and indication
Tally Indication: Audio Presence, Call, Control Events 1&2
Reply Call Key: 1 - Shows incoming call signal on a channel for immediate response. Hidden by default, pops up and provides operating system notification
Character Support: Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana, Latin

LQ in HelixNet HMS-4X Link Group

Agent-IC LQ functionality is available when LQ is linked in a HelixNet HMS-4X Link Group with Latin character support.

System Minimum Requirements

Host Intercom System
Eclipse:
Perpetual Licenses: 8.5+ with E-IPA (or IVC-32)
Client Licenses: 8.5+ with E-IPA (or IVC-32)
LQ:
Perpetual Licenses: 4.0+
Subscription Licenses: 4.0+
Note: Maintaining intercom systems on current or previous major version is highly recommended

Android

Version: 9 (min), 14+ (recommended)
Note: Designed to operate on the latest smartphone and tablet devices. Recommended to download the free app from Google Play Store to test specific make and model

iOS

Version: 7.1 (min), 17+ (recommended)
Note: Designed for Apple iOS devices and approved peripherals

Audio

Eclipse:
Audio Encoding: G.722 - Fixed Wideband 7kHz within 64 bits/s
Frequency Response: 50Hz - 7kHz
 

Gen-IC & LQ:
Audio Encoding: Opus - configurable 12kHz - 20 kHz within 16-128bit/s
Frequency Response: 100Hz-12kHz, 100Hz - 20kHz

LQ in HelixNet HMS-4X Link Group:
Audio Encoding: WavPack - Fixed Wideband 10kHz within 320bit/s
Frequency Response: 100Hz-12kHz, 100Hz - 20kHz
Frequency Response is additionally filtered depending on system use

Latency

Varies depending on device make, model and infrastructure

Licensing

Perpetual Eclipse License
Part Numbers: AGENT-IC-HX, AGENT-IC8-HX
Validity: Permanent for major version of Agent-IC connecting to Eclipse
Duration: For major feature release (e.g. v2.x); license does not expire
Delivery: EHX Passcode. Requires Frame Dongle ID to generate
License Host: Eclipse Frame running EHX 8.5+
Transferable: No - works only on specified Eclispe system
Recovery: Contact Clear-Com

Subscription Eclipse Licenses
Part Numbers: A-IC-HX-1Y, A-IC-HX-ADD1Y, A-IC-HX8-1Y, A-IC-HX8-ADD1Y
Validity: Duration of a Committed Subscription. Starts with activation
Duration: 1 Year with Initiation, +1 Additional Year Extensions
Support: Duration of use or 7 years following purchase, whichever first
Delivery: EHX Passcode. Requires Frame Dongle ID to generate
License Host: Eclipse frame running EHX 8.5+
Transferable: No. Works only on specified Eclipse system
Recovery: Contact Clear-Com

Subscription Gen-IC Licenses
Active Gen-IC Virtual Client capacity can be used by the latest version of Agent-IC. Separate Agent-IC-IC license is not required for use with Gen-IC. See Gen-IC product information for details.

Perpetual LQ License

Part Numbers: AGENT-IC-LQ, AGENT-IC8-LQ
Validity: Permanent for major version of Agent-IC connecting to LQ
Duration: For major feature release (e.g. v2.x). License does not expire
Delivery: License Ticket, may include multiple licenses, can be re-loaded
License Host: LQ
Transferable: No; works only on the LQ the license has been applied to
Recovery: Contact Clear-Com

Subscription LQ Licenses

Part Numbers: A-IC-HX-1Y, A-IC-HX-ADD1Y, A-IC-HX8-1Y, A-IC-HX8-ADD1Y
Validity: Duration of a Committed Subscription. Starts with activation
Duration: 1 Year with Initiation, +1 Additional Year Extensions
Support: Duration of use or 7 years following purchase, whichever first
Delivery: License Ticket, may include multiple licenses, can be re-loaded
License Host: LQ
Transferable: No. Works only on the LQ the license has been applied to
Recovery: Contact Clear-Com