Station-IC Virtual Client for LQ Series

Perpetual Eclipse Hosted Licenses:

Permanent for major version

STATION-IC-HX: 1 user

STATION-IC8-HX: 8 users

Permanent license for major version of Station-IC hosted on Eclipse. Eclipse Dongle ID required with order.

Subscription Gen-IC Hosted Licenses:

Active Gen-IC Virtual Client capacity can be used by the latest version Station-IC. Separate Station-IC license is not required for use with Gen-IC. See Gen-IC product information for details.

Subscription Client Hosted Licenses Eclipse & LQ:

For ongoing continuous use

ST-IC-1Y: 1 user, 1 year

ST-IC-ADD1Y: 1 user, +1 year

ST-IC-8-1Y: 8 users, 1 year

ST-IC-8-ADD1Y: 8 users, +1 year

Installed on the Virtual Client Computer

Event Client Hosted Licenses:

For time-limited use

ST-IC-1W: 1 user, 1 week

ST-IC-1M: 1 user, 1 month

Installed on the Virtual Client Computer

Station-IC Virtual Desktop Client

Station-IC is a virtual desktop client that provides a scalable intercom user station on Windows and MacOS computers. Connecting to Eclipse HX IP-capable matrices, Gen-IC virtual intercom or LQ Series IP Interfaces, Agent-IC provides access to the system’s available resources including partyline channels with their call signals and logic controls on Gen-IC and LQ as well as one-to-one, one-to-many, ISO and IFB communication on Eclipse matrix intercom systems. Individual keyset listening levels help users focus on specific channels while monitoring others. All this functionality can be tailored to each user to create an efficient intercom user station on their computer.

Efficient Operation for Multi-tasking Desktop User

Station-IC’s ergonomic, easy-to-use interface is designed for familiarity and consistency with other user stations, including Agent-IC® and V-Series Iris™ panels. Station-IC’s large Talk and Listen buttons with individual level control and clear indication of the current state allowing operation with mouse and touchscreens. The window can be shaped and scaled to fit the screen and shows latched keys as well as input and output audio meters. Station-IC’s always-on-top compact mode allows users to keep their favourite intercom keys visible in the smallest window, even while working on other applications. Favourite keys can be dynamically designated by the user, without any administrator involvement, ensuring that notifications of incoming calls and Eclipse reply / LQ call keys are always visible.

Administration & Configuration

Station-IC supported by Eclipse matrix systems are assigned a port along with a username, password, and key assignments in the EHX configuration software which are immediately pushed to the Agent-IC. Station-IC supported by Gen-IC virtual intercom or LQ IP Interface are configured in the browser-based Core Configuration Manager™ (CCM) interface which facilitates creation of user accounts, associated roles and key assignments for the Station-IC.

Robust Technological Foundation

Station-IC uses multiple mission specific audio codecs for audio alongside a proprietary control transport protocol designed to operate over LAN, WAN and Internet network connections of various quality. Clear-Com’s capable IP connectivity, requiring only a single network port on the Eclipse / LQ host end, drastically minimizes efforts required for network management and routing to public internet connectivity while Gen-IC virtual intercom is always accessible on the internet providing intercom operation over the internet without network requirements. Station-IC connects to the host Eclipse HX matrix via the E-IPA/IVC-32 card, Gen-IC virtual intercom or any LQ series Interface device with available capacity.

Versatile License Options

Station-IC includes variety of licensing options from Perpetual Licenses centrally hosted on Eclipse frames to time-based Event and Subscription Client Licenses hosted on the users computers with ability to connect to either Eclipse or LQ systems capable of supporting Station-IC. All licensing methods can be used on the same system, giving the option of a core pool of perpetual licenses and event licenses for one-off or short-term requirements.

Perpetual Eclipse Licenses¹ allow multiple Station-IC licenses to be installed on an Eclipse frame for a major feature version of Station-IC (e.g. version 1.x). Eclipse hosted licenses are used by concurrently connected Station-IC users on a first-come first-serve basis and are installed and fixed to the intercom system host.

Subscription Client Licenses are for ongoing requirements at the lowest daily cost of Station-IC for Eclipse and LQ and are installed on the users computer. Subscription licenses include all major feature updates, allow multiple extensions to be loaded for extended duration and transfer back to their license ticket while clearly displaying their expiration to users in the last month of subscription. Event Client Licenses enable licensing of Station-IC for Eclipse and LQ on the users computer for one week or one month duration from the first connection and are ideal for short-term surge capacity and rental applications. Gen-IC virtual intercom includes a fixed number of virtual clients that can be either Agent-IC or Station-IC for the duration of the Gen-IC subscription. Gen-IC hosted licenses are used by concurrently connected Agent-IC users on a first-come first-serve basis. Station-IC can be downloaded from the Clear-Com website and run in demo mode. Demo mode is provided with the ability to connect to a Clear-Com demo- or customer provided system to test on the user’s computer.

¹See also Clear-Com’s Agent-IC virtual mobile clients which provides fully integrated intercom capabilities on Android and iOS devices.

Software Application

Audio Settings

Assignment to any operating system audio input and output

Audio test capability for computer audio

Audio level meters

Far-end Silence Suppression

Echo Cancellation

Audio Controls & Indication

Talk/Listen indication and level meter

Talk/Listen master mute

Listen level per key/keyset

Master level & balance by operating systems

Eclipse

Host Connection Profiles: 2

Keysets: 23

Number of keys concurrently displayed depends on the window size set by user, screen size, resolution, and the applications zoom lever. 4-23 keys can be displayed simultaneously with the option to scroll for more keys.

Assignable: Talk, Listen and Controls in EHX

Talk/Listen: Tap to latch (if allowed), push for momentary

Call Signal: Initiation and indication

Tally Indication: Audio Presence, In-Use, Panel/Client Connected

Reply key: 1 - Shows incoming Point-to-Point talk for immediate response. Hidden by default, pops up and provides operating system notification

Character Support: Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana, Latin

Gen-IC & LQ

Host Connection Profiles: 2

Keys: 24

Number of keys concurrently displayed depends on the window size set by user, screen size, resolution and the applications zoom lever. 4-24 keys can be displayed simultaenously with the option to scroll for more keys.

Assignable: Per assigned channel to Talk, Listen, Call, Control Events and Remote Mic Kill in Gen-IC & LQ's CCM.

Talk/Listen: Tap to latch, push for momentary

Call Signal: Initiation and indication

Tally Indication: Audio Prescence, Call, Control Events 1&2

Reply Call Key: 1 - Shows incoming call signal on a channel for immediate response. Hidden by default, pops up and provides operating system notification.

Character Support: Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana, Latin

LQ in HelixNet HMS-4X Link Group

Station-IC LQ functionality is available when LQ is linked in a HelixNEt HMS-4X Link Group with Latin character support.

System Minimum Requirements

Host Intercom System

LQ:

Perpetual Licenses: N/A¹

Client Licenses: 4.2+

Note: Maintaining intercom systems on current or previous major version is highly recommended.

Windows

Version: 10 (min), 11+

Computer and Processor: 1.6GHz, 2 core (min)

Memory: 4.0GB RAM (min)

Hard disk: 3.0GB (available)

Display: 1024 x 768 (min)  

MacOS

Version: 11 (min), 12+ (recommended)

Computer and processor: Intel Duo Core Processor (min), Apple M1

Memory: 4.0GB RAM (min)

Hard disk: 1.5GB (available)

Display: 1280 x 800 (min)

Audio

Gen-IC & LQ:

Audio Encoding: Opus - configurable 12kHz - 20kHz within 16-128 bit/s

Frequency Response: 100Hz-12kHz, 100Hz-20kHz

LQ in HelixNet HMS-4X Link Group:

Audio Encoding: WavPack - Fixed Wideband 10kHz within 320bit/s

Frequency Response: 20Hz-10kHz

Frequency Response is additionally filtered depending on use

Latency

Gen-IC & LQ

Windows

Station-IC to 4-wire: High 60ms, Balanced 90ms, Low 110ms

4-wire to Station-IC: High 115ms, Balanced 115ms, Low 115ms

Station-IC to Station-IC: High 197ms, Balanced 202ms, Low 246ms

MacOS

Station-IC to 4-wire: High 66ms, Balanced 88ms, Low 109ms

4-wire to Station-IC: High 76ms, Balanced 76ms, Low 76ms

Station-IC to Station-IC: High 94ms, Balanced 140ms, Low 152ms

LQ is measured with LQ Local Mix Network Quality receiver set to High

Note: Package delay from Station-IC to Gen-IC must be added to the above latency figures.

¹Perpetual Station-IC License is not available for LQ.

²Please contact your Clear-Com representative for use with older Eclipse versions.

LQ in HelixNet HMS-4X Link Group:

Windows

Station-IC to 4-wire: High 106ms, Balanced 106ms, Low 106ms

4-wire to Station-IC: High 119ms, Balanced 132ms, Low 172ms

Station-IC to Station-IC: High 177ms, Balanced 187ms, Low 223ms

MacOS

Station-IC to 4-wire: High 109ms, Balanced 109ms, Low 109ms

4-wire to Station-IC: High 77ms, Balanced 96ms, Low 137ms

Station-IC to Station-IC: High 171ms, Balanced 177ms, Low 182ms

Latency is measured on local network with user selected network presets which adds latency with processing and Forward Error Correction for network resilience. Measurements are averages due to inline adaptive Echo Cancellation and Silence Suppression. Final latency performane is heavily dependant on configuration, computer, auiod peripherals and network.

Network Specifications (Version 1.4+)

Network Protocols

Ethernet IPv4 – Unicast Audio and Control

Layer 3 – IP Routable

DNS – Domain Name Server

HTTP – License Transfer

HTTPS – Optional Usage Data / Diagnostic Service

IVP – Proprietary Intercom Audio and Control

G722 – Audio Codec for Eclipse IPA/IVC

Opus – Audio Codec for Gen-IC & LQ

WavPack – Audio Codec for LQ in HelixNet HMS-4X Link Group

AES-128 – Audio and Control Encryption

Network Connectivity: Ethernet, Wi-Fi, 3G, 4G, LTE (as available on device)

Theory of Operation:

Eclipse Intercom System, Gen-IC Virtual Intercom or LQ Interface (the server) provides a network conenction and includes user credentials for Agent-IC or Station-IC (the clients) in its database. Server allows use of DNS and declaration of external IP address of an optional third-party network router which may be used to cross firewalls or NAT Client receive connection information from the server via TCP, used to log onto the server with its credentials and establish encrypted audio and control stream(s) via UDP. Single UDP and TCP port is required in each direction. Eclipse systems route and mix all audio for the client centrally and stream a complete mix to the clients running on a Windows or a MacOs computer. Gen-IC and LQ systems intellegently route audio ethernet packages dependent on loudest talker and listen levels to be mixed on the client.

Network Ports

Unicast:

Port 443 TCP – Optional Usage Data to Diagnostic Service

Port 6001 (configurable) TCP – System Management to/from Station-IC

Port 6001 (configurable) UDP –IVP Audio Streams to/from Station-IC

Port 22350 TCP – Online Licensing Activation to/from CodeMeter

Multicast: No multicast ports are used for Station-IC

Endpoint Resource Use:

Gen-IC: 1 Virtual Client User Capacity

LQ: 1-3; See LQ Resource Estimator

LQ in HelixNet HMS-4X Link Group: 1

Bandwidth:

Gen-IC & LQ:

Low:

40 kbps from LQ to Station-IC

160 (max) kbps from Station-IC to LQ

Balanced:

70 kbps from LQ to Station-IC

280 (max) kbps from Station-IC to LQ

High:

100 kbps from LQ to Station-IC

400 (max) kbps from Station-IC to LQ

LQ in HelixNet HMS-4X Link Group:

300 (max) kbps from each Station-IC to LQ

1200 (max) kbps from LQ to Station-IC

Network Jitter Tolerance

Gen-IC & LQ:

Station-IC Rx: High: <=400ms, Balanced: <=500ms, Low: <=600ms
Gen-IC & LQ Rx: V. High, High & Balanced: <=60ms, Low: <=100ms, V. Low: <=200ms

LQ in HelixNet HMS-4X Link Group:

Station-IC Rx: High: <=400ms, Balanced: <=500ms, Low: <=600ms
LQ Rx: <=128ms automatically adjusted to network performance