Author: ProAVL-Asia Staff
Thailand: Clear-Com has announced that it has strengthened its long-standing partnership with Goldenduck to enhance after sales support for its customers in Thailand. The manufacturer noted that the partnership with Goldenduck directly addresses the region’s need for reliable, efficient and expert services in the growing communications solutions market by offering a comprehensive after-sales service package.
At the heart of the partnership lies the AV solutions provider’s service centre, staffed by a team of fully trained pre-sales and commissioning engineers. These professionals bring a wealth of expertise and technical acumen to ensure that every Clear-Com system operates at peak performance. The in-house repair centre further enhances this offering by minimising downtime to ensure that issues are resolved quickly and effectively.
“Our partnership with Goldenduck is a testament to our unwavering commitment to our customers in Thailand,” commented Hans Chia, Clear-Com’s regional sales manager for Southeast Asia. “In an industry where after-sales support can often be an afterthought, we are proud to offer a level of service that is both proactive and comprehensive. Goldenduck’s expertise ensures that our customers receive not just a product, but a complete, end-to-end solution that includes ongoing support and maintenance.”
Both parties said that the alliance is particularly significant in a market where customers are increasingly discerning about the after-sales support they receive, with the partnership aiming to provide peace of mind to users who rely on the complex AV systems for critical communications.
Chanunkarn Boonmarkmee of Goldenduck added: “We are thrilled to continue our collaboration with Clear-Com, a brand that shares our commitment to excellence. Over the years, we have developed a deep understanding of Clear-Com’s products and the unique needs of our customers. Our fully trained team is dedicated to ensuring that every Clear-Com system we support operates flawlessly, allowing our customers to focus on their core business without worrying about technical issues.”
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