Clear-Com®’s dedication to supporting their customers with local support teams members is further enhanced with the appointment of Dennis Low to its Singapore-based team as a Technical Support Associate. This strategic investment bolsters Clear-Com’s ability to provide the highest level of support for customers in the Asia-Pacific region, where it has technical support engineers in place across the region, primarily based out of Singapore and Beijing.
Over the past two decades, Dennis has worked in a wide variety of roles in the audio industry, as a sales engineer/technical support for SMX Electronics, an entrepreneur and distributor (as co-founder of Big Knob, Malaysia), and as a House of Worship AV Technician at St Andrew's Cathedral, and the Full Gospel Assembly in Singapore.
“Having taken on the role of AV department head and leading teams of volunteers in my previous roles, I believe in empowering people with the right skill sets so they do not feel overwhelmed by the technicalities of a product. That allows them to focus on what’s important, which is to use the tools necessary to support their business goals. Intercom is a powerful tool when properly implemented, and I look forward to sharing my knowledge with Clear-Com end-users as part of my new role” Dennis says.
Clear-Com stands apart from its competitors in its deep commitment to their customers, offering industry-leading capabilities and support/service. The dedication for local support via the technical team in the Asia-Pacific region is no different.
“Having a technical support associate with the background Dennis has will provide existing and future Clear-Com customers greater confidence that they will always be well supported by a local team of experts,” says Peter Fong, Clear-Com Director of Sales, APAC, adding that Clear-Com is also investing in its APAC Partners to ensure each has at least one fully trained technical sales engineer.
Based in Singapore, Dennis brings a wealth of experience and a deep understanding of the support Clear-Com’s new and existing customers require. Fluent in English, Malay, and Cantonese, Dennis holds a Diploma in Audio Engineering from the School of Audio Engineering Kuala Lumpur and a Diploma in Information Technology from the Asia Pacific Institute of Information Technology.
Related Articles ---------