Alameda, California/Cambridge, UK, August 12, 2008 – Clear-Com® Communication Systems (IBC, Stand 9.C40a), a brand of The Vitec Group and a leading provider of intercom systems worldwide, is pleased to welcome Bob Romero as its new Global Customer Operations Director. Romero will lead and manage the company’s worldwide service and support teams, including the application engineering, technical support and service and repair teams, based in the US and UK. He is also responsible for developing a clear strategy to better service Clear-Com customers and improve customer satisfaction at all touch points of the experience continuum.
“My goal is to establish Clear-Com’s Global Customer Operations department as the pinnacle of service excellence within our industry,” Romero says. “This is an exciting time for Clear-Com Communication Systems. The focus and mission for the company and specifically my team are to excel in our ‘Customer Delight Program’ and I’m honored to be a part of the team.”
In his nearly 20 years working in the worldwide communications hardware and software industries, Romero, who earned a B.S. in finance from the University of California at Berkeley, has successfully built customer service and support teams as well as best practices programs. He has been employed with top-level companies including Chemoil Corporation, Bank of America, Ascend Communications, Alcatel-Lucent, Vpacket Communications (now part of Zhone Technologies) and IP Infusion, helping each one to achieve top marks in customer loyalty and the total customer experience. Most recently, with Advent Software, Romero built a team to support the company’s next-generation financial management software portfolio.
With a long history serving as a principal in the communications equipment market as well overseeing energized and visionary leadership teams, Romero recognizes Clear-Com’s potential to expand its market reach as well as raise the bar in its customer satisfaction levels.
“Clear-Com is a company that runs on the heart of its employees and at every level there is a commitment to excel at how it services its customers,” he says. “We will deliver the right service, at the right time, and always exceed expectations by building partnerships with our customer base.”
“Clear-Com is excited to have Bob as part of our team,” says Clear-Com Managing Director Matt Danilowicz. “His vast experience in customer operations will be an asset to our company and will reinforce our commitment to delivering superior support and service to our customers around the globe.”