Licensing

When creating SIP or Agent-IC accounts in LQ, you must first buy a license from your Clear-Com representative. Three license types are available:

Agent-IC-LQ. This is a single Agent-IC client license.
Agent-IC8-LQ. This is a bundle of 8 Agent-IC licenses. The bundle must be assigned to one LQ device, it cannot be broken down into individual licenses.
SIP8-LQ. This is a bundle of 8 SIP client licenses. The bundle must be assigned to one LQ device, it cannot be broken down into individual licenses.

Licenses are shipped with the LQ device and activated by the user.

When you have purchased your licenses, Clear-Com will email or send you a Ticket ID.

The ticket ID can contain multiple licenses for more than one LQ unit. Each unit will accept 8 SIP and up to 8 Agent-IC client licenses (the software restricts licenses to the capacity of the unit).

Note:

Please keep your Ticket ID as it is used to activate the licensing process.

How to activate your LQ licenses

Licenses can be given to any LQ unit. However, once you have activated a license on a unit, you CANNOT move it to another unit.

Licenses can be activated:

Online or
Offline

Online activation is where the LQ unit has access to the Internet. Offline activation is necessary if the LQ units do not have access to the Internet.

Note:

Clear-Com recommends activating licenses online where possible.

When you activate licenses without internet access, you must download a Context File from the LQ device. The context file acts as a ‘holder’ for the licenses. The file is then sent to Clear-Com where it is loaded with the license. Clear-Com returns the loaded context file, which you then upload to the LQ unit.

To order your license for offline activation you must send the following to Clear-Com:

The context file
The ticket ID
Details of exactly which licenses from the ticket you wish to activate on this unit.

In the CCM, navigate to Device>General>License.
If working with a Link-Group, select the required LQ unit, and then click Add licenses offline.
Click Get Context File.
Save the context file to an appropriate location (a folder or USB stick).
Send the context file, ticket ID and details of which license you require on the unit to this address: licenses@clearcom.com The context file will be returned to you by email, loaded with your licenses. When you receive the loaded context file go on to the next step (6, below).
In the Licenses tab in the CCM, click Send Update File and navigate to where you have stored the loaded file. Click the context file to begin activating licenses.
When the update file is loaded, the licenses are activated. The activated features appear in the upper part of the License section.

Licensing

How to activate your LQ licenses

Online license activation

Offline license activation