Using the Diagnostic Tools

This topic describes how to use tools to diagnose hardware or software configuration issues in your system.

The Diagnostics menu accesses tools that display information about the state of the system’s hardware and software operation that is useful for diagnosing and preventing problems.

Note:

The Save Diagnostics Information utility (Help > Save Diagnostics Information) enables you to take a snapshot of the current state of your project, the EHX PC and the matrices, and store this information as a zip file on your computer. This information can then be sent to Clear-Com support to assist with the diagnosis of issues.

For more information, see Save Diagnostics Information Utility.

Note:

The Beltpack Status and Antenna Status options are only available if there is an E-Que FS II-TA Antenna or an E-Que FS II-TA Splitter in the matrix.

This topic contains the following: