E-IPA Card Troubleshooting

The table below gives an overview of possible error conditions, and how to solve them.

Error Condition

Solution

No data connection to IP Transceiver

Check the following:

  • Transceiver is powered on and connected to network.

  • E-IPA card is inserted, powered and connected to network.

  • The E-IPA-HX AES67 interface and the IP Transceiver are on the same IP subnet.

  • The switches between IPA and IP Transceiver are configured correctly.

  • Max 100m CAT5e cable distance between IP Transceiver and the nearest ethernet switch.

No connection between Sitara and Minuet FPGA inside the Transceiver.

Transceiver is initializing. This can take up to two minutes from Transceiver power up. If after this time it is still not ready, then try repowering the Transceiver.  If after the second attempt it is still not initialized, then contact Clear-Com Technical Support.

PTP synchronization is not established.

PTP is not locked. This can take up to one minute to lock, please wait.

Use the PTP Status diagnostics screen to view the PTP clock synchronization status of all connected AoIP devices.

Please refer to the Clear-Com AoIP Network Recommendations document available from the Clear-Com website. This offers guidance on how to ensure smooth synchronization of your PTP network.

Tip: Use the PTP Status Diagnostics screen network grouping to detect issues that may be limited particular network segments.

No DECT sync

The radio is not yet synchronized. This should only take up to 10 seconds after the PTP is locked. If after this time it is still not synchronized, then check:

  • PTP Leader Clock is configured with the PTP Profile set to the AES67 Media Profile.

  • All ethernet switches have QoS and IGMP Snooping correctly configured.

  • Re-power IP Transceiver and if it still does not sync after the second attempt, contact Clear-com tech support.

These instructions refer to a Clear-Com only network. If you require guidance for troubleshooting an established broadcast media network please see the Clear-Com AoIP Network Recommendations Guide.

The firmware versions of the Transceivers internal components are not in a consistent state.

The firmware versions of the internal components within the IP Transceiver are not compatible. Re-start the firmware upgrade via the CCM to bring the versions into sync. To do this you must open a browser to the IVC/Admin address shown above.

Note. To do this your PC must be on the same network as the IP Transceiver and it must be accessible via IP.

EHX Firmware report will identify which internal components are not running the correct firmware.

Note: This particular upgrade fix must be carried out from the CCM. It will not work with a central EHX upgrade.

Invalid IP address

The IP Addresses on the IP Transceiver are not valid and must be changed to adhere to the following rule:

Admin and AES67 IP Interfaces MUST be on the same subnet as each other.

IP conflict detected

One of the IP Addresses on the Transceiver conflicts with another Transceiver. The other Transceiver will also be in the red error state. Change the IP address to remove conflicts.